FAQs

Q1: I'm unable to add the same domain to my other subaccount / location:

Same domain / subdomain can't be used in 2 locations

Q2: Why can't I update my primary domain?

Additional domains can be deleted and used elsewhere but Primary domains can't be recycled as of now

Q3: I've added the A / CNAME record but the domain is still not being added

This can happen due to a few reasons

1. There is a typo in your domain name [like in the example above]
   In this scenario fixing the typo will resolve your issue

2. Your DNS changes haven't propagated yet
   In this case you need to wait longer and try again after a few hours or the next day to see if it works

3. Your DNS configuration is not setup correctly
   Please reach out to your Domain Provider and discuss the errors with their support team

4. Maybe you have conflicting (multiple) records for the same subdomain [for example if blog.mydomain.com has a CNAME record pointing to wp.msgsndr.com but it also has an A record pointing to some other provider]
   In such cases removing the other duplicate record will fix your issue

Q4: I can't connect my root domain (ex. mydomain.com)

Please make sure there are no additional AAA, TXT, records etc if you plan to use that slug / root domain for WordPress